Returns & refunds

Our 7-day return window

You can return any eligible product within 7 days of delivery for a full refund of the product price. Shipping fees are non-refundable unless the item arrived damaged or you received the wrong product.

What we accept

• ✓ Sealed products, unused, in original packaging
• ✓ Items received damaged, defective, or expired
• ✓ Wrong item shipped to you by mistake

What we can't take back (hygiene reasons)

• ✗ Opened or used lipsticks, glosses, eyeliners, mascaras and other applicators
• ✗ Foundations and concealers that have been swatched or applied
• ✗ Skincare items with broken seals
• ✗ Items returned after 7 days from delivery

How to return an order

1. Email or WhatsApp us within 7 days of delivery with your order number and a short reason for the return.
2. Our team will reply with a return authorisation and the pickup or drop-off address (most returns ship back to our Deira store).
3. Pack the item securely in its original box with all accessories and tags.
4. Once we receive and inspect it, we'll process your refund within 3–5 working days.

How refunds are paid

Card payments are refunded to the original card. Cash-on-delivery orders are refunded by bank transfer to a UAE bank account you provide. Refund timing depends on your bank but typically lands within 5–10 working days.